Frequently Asked Questions:
Here you’ll find answers to the most frequently asked questions about our rides, services and bookings.
(?) Can I book my taxi ride in advance?
Yes. We especially recommend booking in advance for journeys with a fixed appointment – for example, an airport transfer, a doctor's appointment, a business trip or a private journey. Simply send us your request with the pick-up location, destination, date and preferred time. We will check the details and confirm your ride as soon as possible.
(?) Can I book a taxi at short notice?
Last-minute taxi rides may also be available on the same day, depending on availability. If you need a taxi as soon as possible, it is best to call us directly. For planned journeys, such as airport transfers, doctor's appointments or business trips, we recommend booking in advance. This allows us to plan your ride better and confirm availability in good time.
(?) What happens if my flight is delayed?
For your airport transfer, we only need your flight number and flight date. This allows us to track your flight and take the actual arrival time into account. If your flight is delayed, we automatically adjust the pick-up time – in most cases, you do not need to inform us separately. Normally, we are already at the airport when you arrive and pick you up without unnecessary waiting.
(?) How does patient transport work?
It is best to call us well in advance. We will discuss your appointment, pick-up location and destination with you and clarify what is required for your patient transport, including any necessary documents or prescriptions. This allows us to organise your journey to a doctor's appointment, hospital or planned therapy in good time.
(?) Can a companion travel with me during patient transport?
Yes, a companion can usually travel with you. Please let us know when arranging the appointment by phone so that we can plan your patient transport accordingly.
(?) How many passengers can your spacious taxi accommodate?
Our spacious taxi can accommodate up to 8 passengers and is ideal for families, groups and shared airport transfers. If you are travelling with several suitcases or a large amount of luggage, please let us know the number of passengers and the amount of luggage when booking. This allows us to arrange the right vehicle for your journey.
(?) Can I pay by card?
Yes. You can pay for your ride in cash, by debit card or by credit card. Card payments are available in all our vehicles.
(?) Do you also operate early in the morning, late in the evening, or on Sundays and public holidays?
Yes, rides are also available outside our office hours and on Sundays and public holidays. However, advance booking is required. During particularly busy periods, such as New Year's Eve or major regional events like the Golser Volksfest or Martiniloben, we recommend booking as early as possible.
(?) Can I travel with a lot of luggage or several suitcases?
Yes, you can also travel with several suitcases or a larger amount of luggage. When booking, please let us know how many people will be travelling and how much luggage you would like to bring. This allows us to arrange the right vehicle – for example, for an airport transfer with several suitcases.
(?) Which towns and regions do you serve?
Taxi Alex is based in Gols. We operate throughout northern Burgenland and, of course, also travel to destinations outside the region. We regularly serve Parndorf, Neusiedl am See, Frauenkirchen, Podersdorf am See, Bruck an der Leitha and many other locations. Rides to Vienna, Vienna International Airport and long-distance journeys to other destinations are also available. Is your destination not listed? Simply give us a call and ask us directly about your ride.
(?) Can I make one or more stops along the way?
Yes, stops along the way are possible. If, for example, you would like to make a short stop at a pharmacy, a doctor's office or another address, please let us know when booking. This allows us to take the stops into account when planning your ride.
(?) Can dogs or other pets travel with me?
Yes, dogs and other pets can generally travel with you. Please let us know when booking which animal you would like to bring. During the ride, please make sure that your pet does not distract the driver or interfere with driving. This helps keep the journey safe for everyone.
(?) Can children travel alone by taxi?
Yes, children can generally travel without an accompanying adult. This applies, for example, to regular journeys to school as well as trips to school excursions or other school events. Please arrange such a ride with us by phone in advance so that we can clarify the child's age, pick-up location, destination and all important details. For certain journeys, the costs may also be covered by a public authority, such as the Province of Burgenland or a municipality. If a booster seat is required, please let us know when booking. We can provide one for the ride.
(?) Is my ride with Taxi Alex confidential?
Yes. Discretion and confidentiality are a matter of course for us. Anything discussed during your ride is treated confidentially – whether it is a private journey, patient transport, a doctor's appointment or a business trip.
Do you have any further questions?
We are happy to assist you personally and help you quickly.
Good to know:
If you cannot find the answer here, please feel free to contact us directly.
Any questions? We are here for you
Call us or send us a message.